Our Services
Jarteign Housing Associates bring their passion and knowledge to your social housing consultancy needs, providing you with a unique blend of skills and experience to call on.
Regulatory Engagement
Our Regulator Ready package can be flexed to meet your business needs:
- Risk Management and a data-led approach
- Soft Audits
- Policy and Process testing
- Tenant Satisfaction Measures – making them work for you
- Performance Indicators – get behind the headlines (the Regulator does)
- Complaint Handling Reviews
Examples Delivered:
Consultancy for a London Borough to ensure SQS compliance in relation to asset management and the Building Safety Act 2022.
Produced a revised Decent Homes Strategy and action plan, helping the authority achieve its best Decent Homes outcome (>95%) for 2024/25.Ensured all high‑rise blocks were registered and all Building Safety Case Reports prepared for call‑in.
Supported further SQS-related work covering responsive repairs and application of TIA approaches including resident engagement and complaint root cause analysis.
Total Housing Compliance
The Jarteign team has considerable experience in the delivery of landlord improvement plans while engaging with the Regulator, including mitigating the risk of Notices being served and leading in successfully achieving the lifting of Regulatory Notices. We can support you in validating your route to Total Housing Compliance:
- Policy and procedure review, development and integration
- Governance Review
- Performance Dashboard – are your measures ready?
- Golden Thread and One Version of the Truth
- What will the Regulator say?
Examples Delivered:
Led on reviewing Tenant Satisfaction Measures (TSMs), providing insight following annual survey results, including technical support on TSM calculations.
Delivered a six‑month consultancy project for a major Midlands-based PRP, reviewing complaint handling processes, response templates, silo impacts and opportunities for improved coordination.
Lessons learned analysis led to the establishment of a dedicated complex repairs team.
Completed a review of SQS compliance for an East Midlands Local Authority and its ALMO, focusing on landlord health & safety. After reviewing policy, practice and data quality against regulatory requirements, bespoke action plans were created for each function. A final report was presented to the Council’s senior management team following identification of significant risks.
Not just assets, not just housing
We can support your business improvement needs right across your organisation: supporting cultural change for a “one team” approach
- Team and individual coaching and development to Director level
- Asset Management Strategy and HRA Business Plan development
- Project planning, management and implementation
- Housing and Asset Management Systems review and project management
Examples Delivered:
Senior management team coaching and structural review recommendations.
Building and Fire Safety
We can support your risk management approach:
Evidence-based approach with traceable safety claims – CLAIM – ARGUE – EVIDENCE
Check for structured data collection using accredited surveys and statutory inspections.
Risk assessment, checking alignment with PAS 9980, FRAEW, and BS 9991.
Verify transparency in decision-making and mitigation documentation.
Advise on stakeholder engagement, including resident consultation.
Support your continuous improvement through audits and updates.
Sense check your Mandatory Occurrence Reporting arrangements.
Training Packages
We offer bespoke training packages, for up to 12 attendees (why not join with other landlords to keep your costs per person down). Our preference is face-to-face but can deliver hybrid or on-line sessions if that works better for your business. We flex our training packages to meet your requirements and can deliver a masterclass training approach for experienced colleagues, or “intro to” for those who need it.
Our popular courses include:
- Tenancy Management Masterclass
- Improve Your Complaint Handling
- How to Manage a Void in Three Easy Steps
- Income Management for Beginners